COMPLAINTS

I am extremely committed to providing a high-quality legal service to all my clients.
In the unlikely event that you are not satisfied with how your matter has been dealt with, then please inform me directly in the first instance with details of your complaint.
What Will Happen Next?

1. You will receive a letter or email acknowledging receipt of your complaint within three working days of me receiving it, enclosing a copy of this procedure.

2. I will carry out a full review of your case as part of the complaint investigation procedure.

3. You will then be invited to a meeting to hopefully resolve your complaint.  This meeting will take place within 14 working days of your complaint being acknowledged.

4. Within five working days of the meeting, I will write to you to confirm the outcome of the meeting and any solutions that may have been agreed with you.

5. If you choose to decline the meeting, I will send you a detailed written reply to your complaint, including my suggestions for resolving the matter, within 14 working days of you declining the meeting.

6. If you are still not satisfied at this stage, you should contact me again and I will review the decision.

7. I will write to you within 14 working days of receiving your request for a review either offering to arrange a further meeting with you or informing you of my final position on your complaint and explaining my reasons.

8. In the unlikely event that you are still not satisfied with the outcome then you can contact:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Any complaint to the Legal Ombudsman must ordinarily be made within six months of the date of my final written response to your complaint but for further information, you should contact:

Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk